Tillers Cottage

Tillers Holiday Cottage North Yorkshire: Covid-19 Confident, Good to Go

webmaster • Feb 24, 2021

Tillers Cottage, Ebberston - Covid Confident

Tillers Cottage is committed to ensuring the safety of guests, staff and the local neighbourhood.  We have successfully gained the 'Good to Go' (Visit Britain) and 'Covid-19 Confident' (The AA) accreditations, showing we have a detailed risk assessment, reviewed our procedures and implemented extra measures in line with both the UK Government and Public Health Guidance.  We are proud to be able to display the logos on our website.

Procedures in place

We have been working hard to ensure that when Tillers Cottage can re open, we are ready and safe to do so.  We have made a few changes and implemented new procedures to make us Covid Confident.  Some of these include:


  • A full risk assessment is in place.
  • Disinfectant which meets standard EN14476.  This is effective on both hard surface areas and soft furnishings.  Used at changeovers between guests.
  • Staff training to ensure everyone is following procedures and guidance including the use of PPE.
  • Disinfecting 'high touch' areas such as light switches, remote controls and keys.
  • Welcome Pack adapted to include disinfectant for use on both hard and soft surfaces, hand sanitiser and wipes.
  • Online guest portal area containing detailed information and useful contacts.
  • Contactless entry for guests.



PLEASE NOTE: Due to our COVID-19 procedures in place, preparation of Tillers Cottage between guests is taking a little longer than usual. 

How you can help us

Due to the number of asymptomatic cases, the government are advising us to assume someone in your party could be carrying the virus.  In the light of this, there are a few things we are asking guests to do to help keep us Covid Secure.  


At the end of your stay it would really help us if you could:

  • Remove all the bedding and place, with towels, in the laundry bag provided.  
  • Fill the dishwasher with as many of the pots as you can and set it going.
  • Empty all of the indoor bins and place in the outside bins.
  • Check out by 10 am.

Thank you!

PLEASE NOTE: Our check in time is 5 pm - please do not arrive before this time as cleaning and preparing the cottage is taking longer than usual.

What to do if ...

What to do if a Guest contracts Covid-19 whilst at Tillers Cottage?

  • Notify us immediately at enquiries@tillersholidaycottage.co.uk or on the phone numbers provided.
  • All guests must self-isolate and request a test by calling 119 or online at nhs.uk.
  • If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can.
  • If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further guidance.
  • If self -isolating means you need to extend your stay at Tillers , you can only do so if it is agreed with us.
  • You will be expected to pay the costs of an extended stay in all but exceptional circumstances.

Our Covid-19 Guarantee

If you are unable to travel for your holiday due to a National or Regional Lockdown, we will give you a full refund (refund only applies to the address given at the time of booking and if the restriction coincides with the period of your holiday).


Our refund guarantee covers Lockdown and Tier restrictions but does not cover you or your guests if you are unable to travel due to illness, self-isolation, quarantine, jury service, change of circumstance or other personal reasons.

We strongly recommend that you take out suitable travel insurance to cover you and your guests for possible cancellation of your UK holiday, including Cancellation and Curtailment Protection Insurance.

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